HubduH Refund Policy

Last updated: 01/01/2025

At HubduH, we are committed to providing a transparent, fair, and reliable experience for all users. This Refund Policy outlines when and how you may request a refund for purchases made on our platform.

1. Eligible Refunds

Refunds may be issued under the following conditions:

• PRO Plans or Paid Subscriptions:
  If you experience major technical issues, were incorrectly charged, or did not use the service after purchase, you may request a refund within 7 calendar days of the transaction.

• Paid Content (e.g., videos):
  If a purchased video is unavailable, incomplete, misleading, or has serious playback errors, you may request a refund within 48 hours of purchase.

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

• If the content was fully viewed or downloaded.

• If the request is made after the refund window (7 days for subscriptions, 48 hours for videos).

• In cases of buyer’s remorse without a valid issue.

• For purchases made through third parties or outside of HubduH's official platform.

3. How to Request a Refund

To request a refund, contact us at refund@hubduh.com with the following information:

• Your username

• Your registered email address

• Transaction ID or payment receipt

• Detailed reason for the refund request

Our team will review your request within 5 business days and respond with an approval, denial, or request for more details.

4. Refund Method

If your refund is approved:

• It will be issued using the same payment method used for the purchase.

• Processing times vary by provider, but typically take 5 to 10 business days.

5. Subscription Cancellations

You can cancel your PRO subscription at any time in your account settings. Cancellation will stop future charges, but will not automatically trigger a refund for prior payments unless you are still within the refund window.

6. Contact

For questions about this policy, reach out to:

Email: refund@hubduh.com
Support: Chat support coming soon